SHIPPING RATES
We offer free worldwide express shipping on all custom printed orders. We use FedEx, DHL and UPS as our primary couriers depending on the final destination of your order. Please check the information below to see if customs duties and taxes apply to you based on your shipping destination.
SHIPPING TIME
We ship both domestically and internationally! Orders can take 3-5 business days to arrive at your doorstep from our facility. Shipping time may vary depending on the location, shipping method and other factors.
Once your order has left our manufacturing facility, Deluxe Canopy® is not responsible for any delays in shipments caused by unforeseen circumstances such as air/ground transportation strikes, severe weather conditions, customs duties, holidays, unpaid fees and lost shipments that require tracing by the courier.
PROCESSING TIME
For generic, non-branded (not custom printed) and in-stock items, our processing time is 1-3 business days, however this time may be longer if we experience higher than usual order volume. Custom printed items are subject to the production timeline that varies depending on the product.
CUSTOMS DUTIES & TAXES
Customs duties may apply to your order depending on your destination country.
United States: No customs duties apply to orders shipped to the United States.
Canada: No customs duties apply to orders shipped to Canada. Taxes will be added to the total order amount at checkout. This includes local sales taxes, such as the federal Goods and Services Tax (GST) or, in certain provinces and territories, the Harmonized Sales Tax (HST).
Europe: No additional taxes or customs duties are charged for items that are shipped to Europe. The prices and shipping costs include VAT and are thus listed as gross prices.
Australia & New Zealand: For orders shipping to Australia, New Zealand and other countries in Oceania, the goods and services tax (GST) as well as customs duties and handling fees are included in the price of the item.
Rest of the world: When your order ships to a country in Asia, Africa, and South America, you won't be charged sales tax by our company. However, once your shipment arrives at its destination country, it may be subject to import fees assessed by the local customs office. These fees can include import sales tax, customs duties, and handling charges. Our logistics partners, FedEx, DHL, or UPS, will invoice you for these fees. By placing an order with us, you agree to comply with the import regulations of the destination country. It's important to remember that import regulations vary from country to country.
RETURNS & REFUNDS
Due to the personalized nature of our custom printed products, all sales are final and non-returnable. Please check the product details or contact customer service for more information.
You may request a refund if we have not shipped or started production on your order. Once your refund request is submitted and approved, your refund will be automatically processed to your original payment method within 3-5 business days. If more than 10 business days have passed since the approval of your return and you have not received your refund, please contact your financial institution.
CANCEL OR CHANGE ORDER
Due to the swift processing of orders in our production facility to ensure timely delivery, we typically cannot guarantee that orders can be changed or canceled once placed. If you wish to change or cancel your order, please contact us promptly and use the subject "cancel" along with your order number.
ORDER TRACKING
We provide a tracking number for all orders. Your tracking number will be provided to you once your order has been produced, processed and shipped.