Deluxe Canopy® guarantees that your Pro Series steel frame and Aluminum Series frames are warranted against defects in materials and workmanship for a period of 1-5 years (model specific) from the date of original purchase. The warranty on non-branded fabric material is 90 days from the date of original purchase. The warranty period on custom printed items including canopy tops, walls, rail skirts, flags, table covers, trade show display products and inflatables is one (1) year from the original purchase date.
In the event that you notice a manufacturer defect during the 14 days exchange period, we will either ship you brand new replacement parts or parts that are equivalent to new for the product at no charge, or exchange the product with a product manufactured from new and/or previously used parts that are equivalent to new. Upon receiving your order, we encourage you to examine your product(s) closely upon opening the product packaging. If you receive a product with a manufacturer defect or defect caused during shipping, please notify us immediately.
Warranty does not cover (a) loss of any product by the customer, or (b) damage that is caused by abuse, improper installation or mishandling of the product, or (c) damage caused by strong wind, rain, or other forces of nature or (d) damage caused by fire, or (e) fading and discoloration caused by strong chemicals (ammonia, laundry detergent, or household bleach) during cleaning, and/or sharp objects. Please note that customers are responsible for determining when tents and feather flags should be taken down in the event of high wind to avoid total destruction. For information on how to prevent fading and discoloration, please refer to our Cleaning Guide.
For warranty related inquires,
please contact us.