We offer free express shipping on all custom printed orders within the U.S, Canada and international countries. We use FedEx, DHL and UPS as our primary couriers depending on the final destination of your order.
We ship both domestically and internationally! Domestic orders can take 8 business days to arrive at your doorstep from our facility. For international orders, packages can take 8-12 business days to arrive. Shipping time may vary depending on the location, shipping method and other factors.
Once your order has left our manufacturer's facility, Deluxe Canopy® is not responsible for any delays in shipments caused by unforeseen circumstances such as air/ground transportation strikes, severe weather conditions, customs, holidays, unpaid fees and lost shipments that require tracing by the courier.
Please note that custom printed products ship directly from our manufacturer's facility and as such, clients should be aware that customs duties must be paid to the courier prior to delivery. A delivery notification will be sent to you beforehand advising you about the duty amount owing.
Deluxe Canopy® is not responsible for any parcel(s) a customer refuses to pay customs fees for. We may not be held responsible for any fees issued by customs which have not been paid for by the customer.
For generic, non-branded (not custom printed) and in-stock items, our processing time is 1-3 business days, however this time may be longer if we experience higher than usual order volume. Custom printed items are subject to the production timeline that varies depending on the product.
We provide a tracking number for all orders. Your tracking number will be provided to you once your order has been produced, processed and shipped.
Please note that Deluxe Canopy® is not responsible for occurrences and/or charges outside of our control such as delays caused by customs, severe weather conditions, strikes or customs import taxes that may apply.